Refund & Cancellation Policy

Last updated: August 5, 2026

1. Digital Products and Services

Due to the nature of our digital products (including personalized astrological charts, PDF reports, and AI consultations), we generally do not offer refunds once a report has been successfully generated and delivered.

2. Consultation Cancellations

If you have booked a live consultation with one of our expert astrologers:

• More than 24 hours in advance: You may cancel or reschedule your appointment without any penalty. A full refund will be issued to your original payment method.
• Less than 24 hours in advance: Cancellations made within 24 hours of the scheduled time are non-refundable.
• No Shows: Failure to attend a scheduled consultation will result in the forfeiture of the booking fee.

3. Physical Products (Gemstones & Crystals)

For physical products purchased through our platform or affiliated shops (Crystomania):

• You may return physical products within 7 days of delivery, provided they are unused, in their original condition, and in the original packaging.
• Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.
• Customized items (such as customized rings or energized stones) are strictly non-refundable.

4. Failed Transactions

In the event that a payment fails but the amount is deducted from your bank account, the funds will be automatically credited back to your original payment method by your bank within 5-7 business days. If you face further issues, please reach out to our support team.